FAQs

Welcome to the RivtaBeauty FAQ library!

If you can't find an answer to your question, please contact us for further specific questions.

FAQs

General questions

Which is the MOQ (Minimum Order Quantity)?

It depends on the items that you selected. The general MOQ is 500 and 1000 pcs / color / style.

We also offer promotional products in which MOQ is 200 pcs / color / style.

How long do I need to wait for a quote?

After receiving your inquiry, we will send you a quote:

– Within 1 business day for simple customized products.
– Within 2 business days for fully customized products.

How many bags do you make per month?

Currently, we produce over 200,000 pieces per month and 2,500,000 pieces per year.

Would it be possible to make an appointment or have a visit?

It’s possible to meet each other when we attend exhibitions, such as COSMOPROF Asia, COSMOPROF Bologna, Global Sources – and more.

In any case, if you want to visit us here in China, you are most welcome.

Our headquarter is located in the city of Guangzhou, about 10 km from Guangzhou North Railway Station, and 10 km from Guangzhou Baiyun International Airport.

What if my samples or goods are damaged or broken?

We take great care to ensure that your products arrive safely at the desired address.

However, if you find any damages, we will do our best to solve these potential problems with full attention and quick timing.

Samples & Designs

How can I request for a sample?

To request a sample, you may complete the form, or contact to [email protected]

We offer samples in stock (as in the website) and customized samples (including branding, materials, colors, sizes, etc).

How long is the sample's lead time?

Customized samples generally take 7-10 days to handcraft and arrive to your address.

Samples in stock may arrive between 3-5 days depending on the destination country.

Could you bring me new ideas for my products?

Yes, of course!

Our R&D and Design Department develop creative designs throught out the whole year.

Actually we have developed ourself more than 1700 items to provide new inspirations for your designs.

Orders & Shippings

Which payment terms are available?

We prefer the following terms:

– 100% L/C at sight.
– TT. (telegraphic transfer): 30% deposit, and 70% balance before the shipping.

How long it takes for the mass production?

Mass production depends on your order details.

Generally, it takes 45 days to produce.

Which trade terms do you offer?

We can help you to arrange EXW (Ex Works), and FOB (Free On Board).

What are your shipping methods and how long they take?

Normally, we provide shipping by air (takes around 7 days) and by sea (takes around 35 days).

We would handle shipping information for you and suggest the most reasonable way to meet your required time.

Can I have my own inspectors to ensure my product's quality?

Yes, for sure they are welcomed!

How the products are packaged?

Generally one piece per polybag, and a proper quantity in each export carton.

Customized packages are also acceptable.

Quality & Guarantee

How can you prove the sustainability of the materials?

We offer environmental standard certificates, such as GRS (Global Recycled Standard), GOTS (Global Organic Textile Standard), OEKO-TEX (Sustainable Textile Production) – and more.

Therefore we track our products officially.

Can you test the materials' propertities?

Of course!

We own a laboratory with machines that can test materials’ properties which help providing a sense of trust for our customers.

These machines include tensile tester, salt spray test machine, color assessment cabinet, color fastness tester, heat press machine.

Which are your quality guarantees?

We arrange our own QC (Quality Control) Department and third-party inspectors to ensure quality control.

You can also have your own inspectors to ensure the products’ quality.

Our collections also meet quality standard such as CA65, REACH – and more.

How do you control the delivery timing?

Everything will be scheduled in advance.

We will let you know the current situation 15 days before the specified delivery day, and will offer faster shippings if it is delayed.

RivtaBeauty
Rivta Beauty is an international leader and manufacturer since 1990. We design luxuriously glamorous bags, organizers & travel essentials to fit your market.
Our products are sustainable, indulgent, and most importantly, will help you grow your business.
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91 Industrial Road, Pinghu, Longgang, Shenzhen, China
(86-755) 84259020
Copyright © 2022 Rivta Beauty. All rights reserved.
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